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Bear Paw Quilt Company quilts, quilting, store,

FAQ - Frequently Asked Questions

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Q: What is your return policy?

A: Click Here for detailed information regarding returns and exchanges.

Q: How do I place an order?

A: Refer to our ordering instructions. Click Here

Q: How do I cancel an order that I have placed?

A: You MUST call us at (618) 662 - 3391 to cancel an order. If it is during off hours please leave a voice mail including your name and order ID. During work days you may have as little as an hour to cancel your order.

ATTN: E-mail is not an appropriate channel for order cancellations, Spam filters make it unreliable for something this time sensitive. Please leave a voicemail during off hours.

Q: Can I place an order by phone if I am uncomfortable ordering over the Internet?

A: Of course! Call us @ (618) 662-3391, any time between
7am-3pm CST Monday - Friday. Please have all your item Ref#'s ready.

Q: Can I order by mail?

A: Yes you can order my mail with a money order. Sorry no personal checks.

Q: What is your shipping methods?

A: We ship through the United States Post Office via Priority Mail, Parcel Post and Express Mail when requested. Because we fill most orders within 24 hours during the business week, we are able ship in the most cost effective method. Statistically the USPS will deliver most orders within a just few business days.*

*This does not include delays by the USPS, delays by the USPS are out of our control. i.e. if a package arrives after expected delivery. The USPS expected delivery date is an estimate and not a guaranteed delivery date with the only exception of Express Mail.

Q: Can you ship via "USPS Express Guaranteed"?

A: YES! We can ship USPS Express with guaranteed delivery. Call for pricing.

Q: Do you have any kind of shipping insurance?

A: USPS insurance is highly recommended. During online checking out, simply check the insurance box to add it to your order. Keep in mind we cannot make a total loss claim until 30 days have passed without delivery. We cannot issue a lost claim on any package that the post office has confirmed delivery.

Q: What is Delivery Confirmation?

A: Verify delivery with Delivery Confirmation. Delivery Confirmation service gives you the date, ZIP Code and time your article was delivered. If delivery was attempted you will get the date and time of attempted delivery. We e-mail you your delivery confirmation number when your order ships out.  Delivery Confirmation is not a tracking number and sometimes won't update until after delivery, which is it's namesake purpose.

Q: Do you ship internationally?

A: Yes we do! International shipping charges will not show up on your initial e-mail invoice because we have to first weigh the fabric to find out the cost to each individual country.

Q: Can you ship using the Global Priority Flat Rate Envelope?

A: We can fit up to 6, sometimes 7 yards of regular cotton fabric into an envelope. NO FLEECE can ship flat rate.  The postage costs of a USPS GLOBAL Flat Rate Envelope is $23.95.

Q: What is the minimum fabric cut? updated 7/12/11

A: 1 yard per print, however you can have any increments you like after the first yard, ie 1yd, 1 1/3yd, 1 3/4 yd, etc.

Q: How do I know what the fabric is made out of?

A: All fabrics are 100% cotton unless otherwise noted.

Q: How wide are your fabrics?

A: Cotton prints are 44" wide, unless otherwise noted. All fleece prints are 60" wide.

Q: When are orders processed & shipped?

A: All orders placed during business days are processed that day. All weekend orders are processed the following business day.

Q: Can you ship via "USPS Express Guaranteed"?

A: YES! We can ship USPS Express with guaranteed delivery. Call for pricing.

Q: How often is your site updated?

A: Usually we upload new items to the site daily. So come back often!

Q: Do you have sales and promotions?

Of course we do! We send out weekly newsletters, in addition to news bulletins on our front page. So bookmark us!

Q. What are QUALITY QUILT FABRICS™?

A. They are normal fabrics with a ref# prefix of QQF_ that we were able to obtain at lower than normal cost and pass that savings on to you our valued customers. While prices may vary they generally are priced between 4.99-6.99/yd depending on wholesale pressures.

Q: Do you send out swatches?

A: Unfortunately we are unable to do this at this time. You can however call or e-mail us to verify the colors of fabrics.

 

More Questions? E-mail us at questions@bearpawquilting.com

Bear Paw Quilt Co.
117 W North Ave
Flora, IL 62839
618-662-3391